Best Practice Benchmarking - The path to Excellence

April 24th, 2014 — 04:22 am
Today benchmarking is an essential ingredient in strategic planning and operational improvement. Long-range strategies if not survival require organizations to continuously change and adapt to the known marketplace of today and the expected market of tomorrow to remain competitive and deliver on today's imperatives of more, better, faster, cheaper. BACKGROUND From its humble beginnings as the surveyor's standard reference mark for elevation and sometimes position (latitude and longitude), the ...
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First Expressions

April 23rd, 2014 — 03:21 am
FIRST EXPRESSIONS By the very nature of the language a 'first impression' is normally seen to be either your or the person you are meetings' first chance to impress. Human beings will decide what they think of someone within the first few seconds of meeting. This being the case I like to use the alternative terminology of 'first expression' as impressing may not be high on your agenda but expressing who you are might well be more relevant. So, how quickly do you make up your mind about ...
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Change your thinking and get richer

April 22nd, 2014 — 03:57 am
HOW TO HAVE MORE FOR FREE Imagine two situations; 1) finding £1000, that is yours to keep with no strings attached and 2) earning £1000 through hard-work. I'm curious - is there any difference between the value of them? Do you consider one to be worth more than the other? Is there any difference in how you would spend them? Are they different to you in some way? You can do exactly the same thing with them. I wonder if you really would. Well if you do attach a different value to them you ...
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April 21st, 2014 — 03:10 am
ARE YOU A VICTIM OF VAGUENESS OR A CHAMPION OF CLARITY? It is estimated that our brains receive information through our senses that result in some four billion neuron impulses per second. Of these four billion pieces of information we are only consciously aware of about 2,000. That's only 0.00005%. It's happening to you right now. I bet, until I mention it now, that you were not aware of the feel of your clothes on your skin. Or, be aware of the noises in the background. Or, be aware of the ...
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Some advice for New Coaches

April 20th, 2014 — 04:26 am
What is the most important thing that a new coach should be aware of? I coach quite a lot of coaches and I'm often asked this question. This is my reply: It would have been all too easy to slip into suggesting techniques to use, best practice to follow and questions to ask when answering this question. Fortunately I held back and on reflection it's clear that the single most important thing that a new coach should be aware of is: "Don't get in the way!" Successful coaching relies on a very ...
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April 19th, 2014 — 03:07 am
I bet you have had times when you have walked into a shop and felt immediately welcome. I'm also pretty sure that you've had occasions where you've felt just the opposite. What was the difference? What happened in the place that created that welcome feeling within you? Maybe the assistant noticed you entering and offered you a smile and said hello. They are telling you that you are welcome in their space both physically and mentally. Compare this with a shop where you were completely ignored ...
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Outcome Thinking

April 18th, 2014 — 03:26 am
THINKING OUTCOMES The Problem Thinking and Outcome Thinking questions are two of a number of 'frames of mind' that we can choose to be in as we go about out lives and work. Problem Thinking When we use problem thinking we spend our time dwelling on the problem. Quite often we take ourselves in circles with worry. Problem thinking tends to make us feel uncomfortable as we spend our imagination in a place that we don't want to be in. Problem thinking is a major contributor of stress as the fight ...
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April 17th, 2014 — 03:10 am
PRACTICAL GOAL SETTING or PLAYING WITH YOUR RAS I'll not bore you with the details or claim to be an expert in the area but there is a part of your body that you should be particularly interested in - your RAS. This is your Reticular Activating System which is located in the upper brain stem and continues into the lower part of the cerebral cortex. I do know that the brain is in my head somewhere and not some other part of my body which was often suggested when I was younger! So why is your ...
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Blocks to Customer Focus

April 16th, 2014 — 04:08 am
Despite all the proclamations, catchy advertising slogans, and customer service publicity, service levels have improved only marginally in the last few years. As Harvard Business School professor, Rosabeth Moss Kanter, puts it "Despite the recent media coronation of King Customer, many customers will remain commoners... most businesses today say that they serve customers. In reality, they serve themselves." The problem is that most organizations only talk about customer service improvement. ...
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A Reason for the Season or How To Keep Your Sanity During the

April 15th, 2014 — 03:12 am
b>Typically most business leaders and entrepreneurs face the same challenge everyone faces during the holidays--too much to do and too little time! You need to keep your business going, at least for the majority of December, yet you have added responsibilities taking up your time: professionally, you have to deal with year-end financial concerns, employees requesting time off, and office decorations and parties; personally, you have home decorations, presents to buy, and maybe travel plans. So ...
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