GETTING YOUR MESSAGE ACROSS WITH GOOD RAPPORT

April 19th, 2014 — 03:07 am
I bet you have had times when you have walked into a shop and felt immediately welcome. I'm also pretty sure that you've had occasions where you've felt just the opposite. What was the difference? What happened in the place that created that welcome feeling within you? Maybe the assistant noticed you entering and offered you a smile and said hello. They are telling you that you are welcome in their space both physically and mentally. Compare this with a shop where you were completely ignored ...
Continue reading »

Outcome Thinking

April 18th, 2014 — 03:26 am
THINKING OUTCOMES The Problem Thinking and Outcome Thinking questions are two of a number of 'frames of mind' that we can choose to be in as we go about out lives and work. Problem Thinking When we use problem thinking we spend our time dwelling on the problem. Quite often we take ourselves in circles with worry. Problem thinking tends to make us feel uncomfortable as we spend our imagination in a place that we don't want to be in. Problem thinking is a major contributor of stress as the fight ...
Continue reading »

PRACTICAL GOAL SETTING

April 17th, 2014 — 03:10 am
PRACTICAL GOAL SETTING or PLAYING WITH YOUR RAS I'll not bore you with the details or claim to be an expert in the area but there is a part of your body that you should be particularly interested in - your RAS. This is your Reticular Activating System which is located in the upper brain stem and continues into the lower part of the cerebral cortex. I do know that the brain is in my head somewhere and not some other part of my body which was often suggested when I was younger! So why is your ...
Continue reading »

Blocks to Customer Focus

April 16th, 2014 — 04:08 am
Despite all the proclamations, catchy advertising slogans, and customer service publicity, service levels have improved only marginally in the last few years. As Harvard Business School professor, Rosabeth Moss Kanter, puts it "Despite the recent media coronation of King Customer, many customers will remain commoners... most businesses today say that they serve customers. In reality, they serve themselves." The problem is that most organizations only talk about customer service improvement. ...
Continue reading »

A Reason for the Season or How To Keep Your Sanity During the

April 15th, 2014 — 03:12 am
b>Typically most business leaders and entrepreneurs face the same challenge everyone faces during the holidays--too much to do and too little time! You need to keep your business going, at least for the majority of December, yet you have added responsibilities taking up your time: professionally, you have to deal with year-end financial concerns, employees requesting time off, and office decorations and parties; personally, you have home decorations, presents to buy, and maybe travel plans. So ...
Continue reading »

The 5 Things You Can Do To Fail As a New Leader

April 14th, 2014 — 02:59 am
Your first opportunity as a leader brings a whole new life for you. You're making more money, have more responsibility, and are in the "inner circle" of your organization. So I thought I would share with you 5 things you can do to fail as a leader. These are more common then you may think. First, continue to socialize with team members as you did before (assuming you were promoted from within the company). This will ensure that you are never actually perceived as a leader, and will keep team ...
Continue reading »

Seven Ways to Make Your Customers Feel Important

April 13th, 2014 — 04:22 am
Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Everyone has Customers. Even if you work in an internal staff department in a large firm, you have Customers. They are the people you provide work to. And second, don't be put off by the term Customer. Maybe you call them Clients, Students, Patients, or (heaven forbid!) Users. If one of those words works better for you, read that word every time you read Customer. Now that I ...
Continue reading »

What Matters in Attracting People to Your Home Business

April 12th, 2014 — 02:59 am
Copyright 2005 Ron LeBlanc I will assume most people reading this article have a home business and are engaged in some sort of product based opportunity. This may apply to you if you are not, but let's assume you are selling or offering an opportunity that involves a product. The primary way your home business will grow is by attracting more people to your products or opportunity. There are several steps to business growth in between the steps of advertising and adding a customer. A savvy home ...
Continue reading »

STAFF RECRUITING THE ERNEST SHACKLETON WAY

April 11th, 2014 — 03:43 am
Sir Ernest Shackleton has been called the "the greatest leader that ever came on God's earth... bar none". From 1914-1916 Shackleton and his team survived the wreck of their ship, Endurance, in the crushing Antarctic ice, stranded twelve hundred miles from civilization with no means of communication and no hope of rescue. It was Shackleton's ability to choose the right people and his leadership skills that have been credited for the safe return of every member of the team. His approaches to ...
Continue reading »

What Matters In Attracting People To Your Home Business

April 10th, 2014 — 03:08 am
I will assume most people reading this article have a home business and are engaged in some sort of product based opportunity. This may apply to you if you are not, but let's assume you are selling or offering an opportunity that involves a product. The primary way your home business will grow is by attracting more people to your products or opportunity. There are several steps to business growth in between the steps of advertising and adding a customer. A savvy home business person is always ...
Continue reading »

Go to top

« Previous Entries